Terms and conditions

Here are the terms of use for the EI Board of Appeals (BoA) website.

Ownership and usage of content provided on this site

Materials on this website were produced and/or compiled for the purpose of providing Canadians with direct access to the specific information available on the EI BoA website. You may use and reproduce the materials as follows:

Non-commercial reproduction

Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you do the following:

  • exercise due diligence in ensuring the accuracy of the materials reproduced
  • indicate both the complete title of the materials reproduced, as well as the author (where available)
  • indicate that the reproduction is a copy of the version available on the EI BoA website (https://www.eiboa-caae.ca)

Commercial reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the EI BoA. To obtain permission to reproduce any content owned by the EI BoA available on this website for commercial purposes, please contact Nathalie Bienvenue.

Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by the EI BoA, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).

Trademark notice

The official symbols of the Government of Canada, including the Canada wordmark, the Coat of Arms, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization.

Linking to non-Government of Canada websites/external hyperlinks

Links to websites not under the control of the Government of Canada, including those to our social media accounts, are provided solely for the convenience of our website users. We are not responsible for the accuracy, currency, or reliability of the content of such websites. EI BoA does not offer any guarantee in that regard and is not responsible for the information found through these links and does not endorse the sites and their content.

Intranet users should also be aware that information offered by non-Government of Canada sites to which the intranet links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, users should research the privacy policies of these non-government websites before providing personal information.

Providing content in Canada's official languages

The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when we use both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only. Information provided by organizations not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our users.

Our commitment to accessibility

The EI BOA is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices.

In the event of difficulty using our web pages, applications, or device-based mobile applications, contact us for assistance or to obtain alternative formats such as regular print, Braille, or another appropriate format.

Privacy notice

The Government of Canada is committed to providing websites that respect the privacy of its users. This privacy notice summarizes the privacy practices for EI BoA’s activities on this website.

All personal information collected by the EI BoA is managed and administered in accordance with Part 4 of the Department of Employment and Social Development Act (DESDA), the Privacy Act, the Access to Information Act and other applicable laws. We also follow the Directive on Privacy Practices. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information.

This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank (PIB) Number PSU 939 (Security Incidents).

Inquiring about these practices

Any questions, comments, concerns, or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding the EI BoA website may be directed to the Directive on Privacy Practices – Canada.ca.

Improving your Experience on the EI BoA website

The EI BoA uses digital markers and Adobe Analytics to manage and optimize web services, with data potentially processed in various countries.

Digital markers (including cookies)

A digital marker is a resource created by the visitors’ browser to remember certain pieces of information for the website to reference during the same or subsequent visit to the website. Examples of digital markers are "cookies" or HTML5 web storage. Some examples of what digital markers do are as follows:

  • They allow a website to recognize a previous visit each time the visitor accesses the site.
  • They track what information is viewed on a site which helps website administrators ensure visitors find what they are looking for.

The EI BoA uses both sessional and persistent digital markers on some portions of this website (this is required by Adobe Analytics for web analytics). During your online visit, your browser exchanges data with our Web server. The digital markers used do not allow the EI BoA to identify individuals.

You may adjust your browser settings to reject digital markers, including cookies, if you so choose. You can opt out of having your visit tracked by:

  • changing your browser settings to refuse cookies, disabling JavaScript within your browser;
  • installing a tracking prevention extension/add-on in your browser; or
  • downloading an opt-out cookie from Adobe

Cookies are also used to improve user experience. If you change your browser settings to refuse cookies or disable JavaScript so that your intranet visit will not be tracked, no information will be collected but your visit may be affected in other ways, including making it difficult to access any secure services that require a username and password. If you choose to opt-out of cookies from Adobe, your intranet visit will not be affected.

Web analytics

The EI BoA is responsible for this website and other related electronic or digital services, as described by subsection 5.1 of the Department of Employment and Social Development Act (DESDA), under the Government of Canada Directive on the Management of Communications. This includes responsibilities for web analytics, which is the collection, analysis, measurement and reporting of web traffic data and visits for the purposes of understanding and optimizing Web usage.

The EI BoA carries out web analytics using services (Adobe Analytics) from the third-party service providers Adobe Systems Inc. to help determine how the website can be improved. This service provider is based in the United States of America (USA), which means that the personal information collected is transmitted outside of Canada and may be subject to USA laws, including the USA PATRIOT Act. In addition, Adobe operates servers in other countries on which the web analytics data may be processed. Consequently, the data may be subject to the governing legislation of the country where it is processed. For Adobe Analytics, the Government of Canada has specified that personal information can only be stored on servers in Canada, the United States, the European Union, Australia, Israel, New Zealand, Norway, and Switzerland.

Information in digital markers may be used for the purpose of web analytics to remember your online interactions on the EI BoA website. When your computer requests a EI BoA Web page, this website collects the following types of information for Web analytics:

  1. the originating IP address of the device that has contacted this site (which is not stored or retained in a format that can be used to identify a visitor)
  2. the date and time of the request
  3. the type of browser used
  4. the page(s) visited and documents downloaded
  5. type of operating system used

The EI BoA may also use the personal information collected for non-administrative uses, such as communications and information technology statistics, audit and evaluations, content personalisation and testing, research, planning, and reporting. This personal information is not used for decision-making processes about an individual or to profile individual visitors to the EI BoA website.

To further protect information about visitors to the EI BoA website, this website uses a feature from Adobe that hides part or all the IP address of a visitor before it is stored. The EI BoA takes steps to avoid collecting personal information, however in some cases it is necessary. Digital markers are considered personal information and are usually required for the proper functioning of the analytics platform.

For more information about the privacy policies of this service provider, please visit: Adobe Marketing Cloud Privacy.

Protecting the security of Government of Canada websites

The EI BoA employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank (PIB) Number PSU 939 (Security Incidents).

Inquiring about these practices

Any questions, comments, concerns, or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding the EI BoA website may be directed to the  eiboa-caae.comms@canada.gc.ca.